Shipping policy
Free U.S Shipping On Orders $100+
Orders of $100 or more after applicable discounts and taxes qualify for free standard shipping within the contiguous United States. Free shipping does not apply to Alaska, Hawaii, United States territories, international orders, expedited shipping, or separately fulfilled apparel and branded merchandise unless otherwise stated.
Weatherbeard Supply Co. reserves the right to select the carrier and shipping service used for orders receiving free shipping.
Order Processing
Orders placed before 3:00 p.m. Central Time, Monday through Friday, generally ship the same business day.
Orders placed on weekends, or on holidays generally ship the following business day.
Processing times may be extended during holidays, promotional sales, product launches, severe weather, carrier disruptions, or periods of unusually high order volume.
Same-day shipping refers to the date an order is prepared and transferred to the carrier. It does not guarantee same-day carrier movement, tracking updates, or delivery.
Shipping Methods and Delivery Estimates
Available USPS and UPS shipping methods are displayed during checkout.
Most standard domestic orders arrive within approximately 3 to 5 business days after carrier acceptance. Delivery dates are estimates and are not guaranteed.
Shipping rates are calculated based on the destination, package weight, package dimensions, order value, and selected shipping service.
Weatherbeard Supply Co. is not responsible for carrier delays caused by weather, holidays, transportation interruptions, incorrect addresses, missed delivery attempts, carrier routing issues, or circumstances outside our reasonable control.
Shipping charges will not be refunded solely because a package arrives later than the carrier’s estimated delivery date.
Tracking Information
Tracking information will be sent by email or text message after a shipping label is created.
Tracking may not update immediately and may take additional time after the package is transferred to USPS or UPS.
Customers are responsible for monitoring tracking information and responding to carrier notices regarding delivery attempts, package pickup, address issues, signature requirements, customs information, or payment requirements.
Weatherbeard Supply Co. does not have access to tracking information beyond what the carrier provides.
Route Shipping Protection
Weatherbeard Supply Co. offers optional shipping protection through Route for eligible domestic and Canadian orders. When available, Route Shipping Protection may be added during checkout for an additional fee. Route may protect qualifying shipments against loss, theft, or damage while in transit, subject to Route’s current terms, exclusions, filing deadlines, documentation requirements, and claim-approval process.
If Route Shipping Protection was purchased and an eligible order is lost, stolen, or damaged during shipment, the customer can file a claim directly through Route.
Route may request order information, tracking information, photographs, videos, confirmation of non-delivery, identity verification, or other documentation needed to review the claim.
Route independently reviews and resolves claims. Depending on the circumstances and Route’s approval, the resolution may include a replacement or refund.
Weatherbeard Supply Co. does not control Route’s claim decisions and cannot guarantee that a claim will be approved.
Customers must submit claims within Route’s required filing period and cooperate with requests for documentation. Claims submitted too early, too late, or without the required information may be delayed or denied.
Route Shipping Protection generally does not cover carrier delays, customs delays, unpaid duties or taxes, brokerage fees, incorrect addresses, refused deliveries, unclaimed packages, packages returned to sender, product defects, returns, exchanges, or orders that were not protected by Route.
Route Shipping Protection does not replace the customer’s responsibility to provide an accurate address, monitor tracking information, respond to carrier notices, pay required international charges, and retrieve or accept the package.
The Route Shipping Protection charge is separate from the merchandise price and shipping cost. Once the order has shipped and protection has begun, the Route fee is nonrefundable.
Route cannot cover an order unless Route Shipping Protection was included with that specific purchase.
Customers who choose not to purchase Route Shipping Protection remain subject to the selected carrier’s tracking, insurance, inquiry, and claim limitations.
Delivered Packages
Packages marked as delivered by the carrier are considered delivered to the shipping address provided during checkout.
Before reporting a missing delivery, customers should check their mailbox, porch, side or rear entrances, parcel lockers, apartment office, building mailroom, household members, neighbors, and other secure locations where the carrier may have left the package.
Customers who purchased Route Shipping Protection may be eligible to file a stolen-package claim through Route after Route’s required waiting period.
Customers who did not purchase Route Shipping Protection should contact the carrier promptly.
Weatherbeard Supply Co. is not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.
Apparel and Branded Merchandise
Apparel and certain branded merchandise are fulfilled and shipped separately by a third-party provider.
Customers may receive multiple shipping confirmations, tracking numbers, and deliveries for the same order.
Products within the same order may ship from different locations and arrive on different dates.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact Weatherbeard Supply Co. immediately if you notice an address error. We may be able to correct the address before shipment, but changes cannot be guaranteed.
Once an order has shipped, we are unable to redirect, intercept, or correct the package.
If an order is returned because of an incorrect, incomplete, outdated, or undeliverable address, the original shipping charges are nonrefundable.
The customer will be responsible for any additional shipping charges required to resend the package.
The package will not be reshipped until it has been returned to our facility, the customer provides a corrected address, and any applicable reshipping charges have been paid.
If the customer does not want the package reshipped, any eligible refund will be considered after the package has been returned and inspected.
Original shipping charges, return shipping costs, address-correction fees, and other carrier charges may be deducted from an eligible refund.
If a package is delivered to an incorrect address entered by the customer, the customer is responsible for attempting to retrieve it.
Weatherbeard Supply Co. will not replace or refund an order that was delivered to the address provided during checkout.
If the package cannot be retrieved or returned, the customer will need to place a new order using the correct address.
International Shipping
Weatherbeard Supply Co. currently ships international orders only to eligible addresses in Canada.
Available international services may include USPS First-Class Package International Service, USPS Priority Mail International, and UPS international shipping.
International shipping services may also involve Canada Post, Canadian customs authorities, customs brokers, or other third parties responsible for transportation, clearance, or final delivery.
By placing an international order, the customer confirms that they have reviewed and accepted this International Shipping Policy, including customs responsibilities, tracking limitations, delivery risks, and return-to-sender terms.
USPS First-Class Package International Service
USPS First-Class Package International Service is an economical option for qualifying lightweight packages but may provide limited or incomplete tracking.
Tracking may update while the package is traveling through the United States and may stop updating after the package leaves the United States, enters Canadian customs, or is transferred to Canada Post.
Additional tracking scans or final delivery confirmation are not guaranteed.
Weatherbeard Supply Co. cannot provide tracking information beyond what USPS, Canada Post, or another participating carrier makes available.
Weatherbeard Supply Co. cannot create additional tracking scans, determine the exact physical location of the package, contact customs to accelerate processing, or guarantee that additional tracking information will appear.
A lack of tracking updates does not necessarily mean that the package is lost. International packages may continue moving through customs and the Canadian postal system without receiving regular scans.
USPS First-Class Package International Service generally does not include standard merchandise insurance. Carrier inquiry, claim, and reimbursement options may also be limited or unavailable.
By selecting USPS First-Class Package International Service, the customer accepts that tracking may be delayed, limited, incomplete, or unavailable.
The package may not receive customs scans, delivery-attempt scans, or final-delivery confirmation.
Estimated delivery dates are not guaranteed.
A refund or replacement will not be issued solely because tracking stops updating or detailed tracking information is unavailable.
Weatherbeard Supply Co.’s ability to provide a refund or replacement may be limited when the selected service does not include insurance or an eligible carrier claim.
The customer assumes the additional tracking and delivery risk associated with selecting this lower-cost shipping method.
Customers who want more comprehensive tracking should select USPS Priority Mail International or an available UPS service.
USPS Priority Mail International
USPS Priority Mail International generally provides more detailed tracking than First-Class Package International Service and may include limited insurance for qualifying merchandise.
Tracking may be available during transportation, customs processing, transfer to Canada Post, delivery attempts, and final delivery.
However, continuous tracking, a scan at every stage, and delivery by a specific date are not guaranteed.
Insurance coverage is subject to USPS limits, exclusions, filing deadlines, documentation requirements, carrier investigation, and final claim approval.
If an eligible package appears to be lost or damaged, Weatherbeard Supply Co., as the United States sender, may be required to initiate the applicable carrier inquiry or claim.
Customers must cooperate by providing any requested photographs, documentation, statements, proof of damage, confirmation of non-delivery, or carrier inspection.
Any refund, replacement, or other resolution may be delayed while the carrier completes its investigation.
UPS International Shipping
UPS international shipping services may provide more detailed electronic tracking but remain subject to customs processing, carrier delays, and delivery requirements.
UPS may contact the customer by email, telephone, text message, or delivery notice to request payment, identification, customs information, product information, authorization, or other documentation.
The customer is responsible for responding promptly.
Failure to respond, provide required information, pay applicable charges, or accept delivery may cause the package to be delayed, returned, abandoned, or destroyed.
Duties, Taxes, Brokerage Fees, and Other Charges
Unless checkout expressly states otherwise, international shipping charges paid to Weatherbeard Supply Co. cover transportation only.
International shipping charges do not include Canadian import duties, GST, HST, provincial sales taxes, customs brokerage fees, customs-clearance fees, carrier disbursement fees, advancement fees, storage charges, handling fees, or other import-related expenses.
The customer is responsible for determining and paying all charges required to import and receive the order.
The amount assessed may depend on the merchandise value, country of manufacture, product classification, selected carrier, province or territory of delivery, and current Canadian customs and tax requirements.
Weatherbeard Supply Co. cannot predict or guarantee the amount of duties, taxes, brokerage fees, or other charges that may apply.
Customers should contact the Canada Border Services Agency or the selected carrier before ordering if they have questions about potential fees.
Weatherbeard Supply Co. will not reimburse duties, taxes, brokerage fees, customs charges, carrier fees, or other import-related expenses.
Customs Declarations
Weatherbeard Supply Co. is required to provide accurate information on customs declarations and commercial invoices.
We will not declare a commercial purchase as a gift, intentionally lower the declared value, provide a false product description, misrepresent the country of origin, remove required customs information, or alter documentation to help a customer avoid taxes or duties.
Requests to provide inaccurate customs information will be denied.
International Delivery Estimates and Customs Delays
USPS international shipments may typically arrive within approximately 7 to 21 business days after carrier acceptance. UPS estimates vary depending on the service selected and destination.
International delivery estimates are not guaranteed.
International shipments may be delayed by United States export processing, Canadian customs inspections, missing documentation, unpaid duties or taxes, brokerage procedures, weather, transportation disruptions, government actions, labor disputes, seasonal volume, remote locations, incorrect addresses, missed delivery attempts, or other circumstances outside our control.
Tracking may not update while a package is being processed by customs.
Weatherbeard Supply Co. cannot control or accelerate customs processing and cannot determine how long customs clearance will take.
A customs delay does not mean that a package is lost.
Orders will not be refunded solely because they arrive later than the estimated delivery timeframe.
International Address and Delivery Responsibility
Customers are responsible for providing a complete and accurate Canadian shipping address and monitoring all tracking and carrier communications.
Once an international order has shipped, Weatherbeard Supply Co. may be unable to change the delivery address, redirect the package, add missing information, intercept the shipment, or stop customs processing.
Weatherbeard Supply Co. is not responsible for packages that are delayed, returned, abandoned, or undeliverable because the customer provided an incorrect address, missed a delivery attempt, failed to retrieve the package, did not respond to the carrier, did not provide customs information, or did not pay duties, taxes, brokerage fees, or other charges.
Original shipping charges are nonrefundable, and the customer is responsible for any applicable return or reshipping costs.
Refused, Unclaimed, or Unpaid International Shipments
Customers should not refuse an international delivery as a method of canceling or returning an order.
If a shipment is refused, unclaimed, or returned because required fees were not paid, the original shipping charge will not be refunded.
The customer is responsible for any return shipping charges, duties, taxes, brokerage fees, customs-clearance fees, disbursement fees, storage charges, abandonment fees, address-correction fees, carrier penalties, or other expenses billed to Weatherbeard Supply Co.
If the package is successfully returned to Weatherbeard Supply Co., any eligible merchandise refund will be considered only after the package has been received and inspected.
Any eligible refund may be reduced by the original shipping charge, return shipping costs, duties, taxes, brokerage fees, customs charges, carrier fees, and other expenses incurred by Weatherbeard Supply Co.
Returned personal-care products must also meet the requirements of our general return policy.
Products that have been opened, used, damaged, altered, contaminated, or otherwise made unsellable may not qualify for a refund.
If the carrier abandons, destroys, disposes of, or does not return the shipment, no refund will be issued except where otherwise required by applicable law.
Delayed, Missing, or Damaged International Shipments
A package is not considered lost solely because tracking has stopped updating, the estimated delivery date has passed, or it is awaiting customs clearance.
Weatherbeard Supply Co. cannot begin a carrier inquiry or claim until the carrier’s required waiting period has passed.
For USPS First-Class Package International Service, carrier inquiries, insurance coverage, and reimbursement options may be limited or unavailable.
For eligible USPS Priority Mail International or UPS shipments, Weatherbeard Supply Co. may initiate a carrier inquiry or claim after the required waiting period.
Customers must cooperate with the investigation and provide any requested documentation.
Weatherbeard Supply Co. cannot guarantee that a carrier will approve a claim.
Customers who purchased Route Shipping Protection should submit qualifying lost, stolen, or damaged-package claims directly through Route once Route’s applicable filing period begins.
For damaged packages or missing contents, customers must promptly contact Weatherbeard Supply Co. and retain the merchandise, shipping package, internal packing materials, shipping label, customs documentation, and photographs.
The carrier or Route may require additional documentation or inspection.
Refunds, replacements, and claim payments are not guaranteed and depend on the selected shipping service, available evidence, insurance coverage, Route coverage when purchased, and carrier or Route approval.
Nonrefundable Shipping Charges
Domestic and international shipping charges are nonrefundable after an order has been transferred to the carrier, except where otherwise required by applicable law.
This includes customs delays, carrier delays, tracking delays, limited tracking, missed delivery attempts, refused deliveries, unclaimed packages, incorrect addresses, unpaid duties or taxes, return-to-sender shipments, carrier interruptions, and delivery outside an estimated timeframe.
Acceptance of International Shipping Risk
By completing a purchase for delivery to Canada, the customer acknowledges that international shipping involves additional risks, delays, customs requirements, tracking limitations, and expenses that do not apply to domestic United States shipments.
Customers selecting USPS First-Class Package International Service specifically accept the risk of limited tracking, unavailable insurance, and restricted carrier claim options.
Customers seeking more comprehensive tracking and greater carrier claim eligibility should select USPS Priority Mail International or an available UPS service during checkout.
No carrier or shipping protection service can guarantee uninterrupted tracking, a particular customs-clearance timeframe, delivery by a specific date, or protection against every instance of loss, delay, theft, or damage.