Free U.S Shipping On Orders $100+
Orders of $100 or more after applicable discounts and taxes qualify for free standard shipping within the contiguous United States. Free shipping does not apply to Alaska, Hawaii, United States territories, international orders, expedited shipping, or separately fulfilled apparel and branded merchandise unless otherwise stated.
Weatherbeard Supply Co. reserves the right to select the carrier and shipping service used for orders receiving free shipping.
Order Processing
Orders placed before 3:00 p.m. Central Time, Monday through Friday, generally ship the same business day.
Orders placed on weekends, or on holidays generally ship the following business day.
Processing times may be extended during holidays, promotional sales, product launches, severe weather, carrier disruptions, or periods of unusually high order volume.
Same-day shipping refers to the date an order is prepared and transferred to the carrier. It does not guarantee same-day carrier movement, tracking updates, or delivery.
Shipping Methods and Delivery Estimates
Available USPS and UPS shipping methods are displayed during checkout.
Most standard domestic orders arrive within approximately 3 to 5 business days after carrier acceptance. Delivery dates are estimates and are not guaranteed.
Shipping rates are calculated based on the destination, package weight, package dimensions, order value, and selected shipping service.
Weatherbeard Supply Co. is not responsible for carrier delays caused by weather, holidays, transportation interruptions, incorrect addresses, missed delivery attempts, carrier routing issues, or circumstances outside our reasonable control.
Shipping charges will not be refunded solely because a package arrives later than the carrier’s estimated delivery date.
Tracking Information
Tracking information will be sent by email or text message after a shipping label is created.
Tracking may not update immediately and may take additional time after the package is transferred to USPS or UPS.
Customers are responsible for monitoring tracking information and responding to carrier notices regarding delivery attempts, package pickup, address issues, signature requirements, customs information, or payment requirements.
Weatherbeard Supply Co. does not have access to tracking information beyond what the carrier provides.
Route Shipping Protection
Weatherbeard Supply Co. offers optional shipping protection through Route for eligible domestic and Canadian orders. When available, Route Shipping Protection may be added during checkout for an additional fee. Route may protect qualifying shipments against loss, theft, or damage while in transit, subject to Route’s current terms, exclusions, filing deadlines, documentation requirements, and claim-approval process.
If Route Shipping Protection was purchased and an eligible order is lost, stolen, or damaged during shipment, the customer can file a claim directly through Route.
Route may request order information, tracking information, photographs, videos, confirmation of non-delivery, identity verification, or other documentation needed to review the claim.
Route independently reviews and resolves claims. Depending on the circumstances and Route’s approval, the resolution may include a replacement or refund.
Weatherbeard Supply Co. does not control Route’s claim decisions and cannot guarantee that a claim will be approved.
Customers must submit claims within Route’s required filing period and cooperate with requests for documentation. Claims submitted too early, too late, or without the required information may be delayed or denied.
Route Shipping Protection generally does not cover carrier delays, customs delays, unpaid duties or taxes, brokerage fees, incorrect addresses, refused deliveries, unclaimed packages, packages returned to sender, product defects, returns, exchanges, or orders that were not protected by Route.
Route Shipping Protection does not replace the customer’s responsibility to provide an accurate address, monitor tracking information, respond to carrier notices, pay required international charges, and retrieve or accept the package.
The Route Shipping Protection charge is separate from the merchandise price and shipping cost. Once the order has shipped and protection has begun, the Route fee is nonrefundable.
Route cannot cover an order unless Route Shipping Protection was included with that specific purchase.
Customers who choose not to purchase Route Shipping Protection remain subject to the selected carrier’s tracking, insurance, inquiry, and claim limitations.
Delivered Packages
Packages marked as delivered by the carrier are considered delivered to the shipping address provided during checkout.
Before reporting a missing delivery, customers should check their mailbox, porch, side or rear entrances, parcel lockers, apartment office, building mailroom, household members, neighbors, and other secure locations where the carrier may have left the package.
Customers who purchased Route Shipping Protection may be eligible to file a stolen-package claim through Route after Route’s required waiting period.
Customers who did not purchase Route Shipping Protection should contact the carrier promptly.
Weatherbeard Supply Co. is not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.
Apparel and Branded Merchandise
Apparel and certain branded merchandise are fulfilled and shipped separately by a third-party provider.
Customers may receive multiple shipping confirmations, tracking numbers, and deliveries for the same order.
Products within the same order may ship from different locations and arrive on different dates.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact Weatherbeard Supply Co. immediately if you notice an address error. We may be able to correct the address before shipment, but changes cannot be guaranteed.
Once an order has shipped, we are unable to redirect, intercept, or correct the package.
If an order is returned because of an incorrect, incomplete, outdated, or undeliverable address, the original shipping charges are nonrefundable.
The customer will be responsible for any additional shipping charges required to resend the package.
The package will not be reshipped until it has been returned to our facility, the customer provides a corrected address, and any applicable reshipping charges have been paid.
If the customer does not want the package reshipped, any eligible refund will be considered after the package has been returned and inspected.
Original shipping charges, return shipping costs, address-correction fees, and other carrier charges may be deducted from an eligible refund.
If a package is delivered to an incorrect address entered by the customer, the customer is responsible for attempting to retrieve it.
Weatherbeard Supply Co. will not replace or refund an order that was delivered to the address provided during checkout.
If the package cannot be retrieved or returned, the customer will need to place a new order using the correct address.
International Shipping
Weatherbeard Supply Co. currently ships to eligible addresses in Canada, the United Kingdom, and supported countries and territories throughout Europe. Available destinations and shipping services will be displayed at checkout and may vary based on the address, products ordered, package size, carrier restrictions, and local import requirements.
International shipping options may include USPS First-Class Package International Service, USPS Priority Mail International, and UPS international services. Packages may be transferred to a local postal service or delivery provider after entering the destination country.
Tracking and Delivery
International delivery dates are estimates and are not guaranteed. Packages may be delayed by customs processing, carrier transfers, weather, transportation disruptions, seasonal volume, incorrect addresses, missed delivery attempts, or unpaid import charges.
USPS First-Class Package International Service is a lower-cost option that may provide limited or incomplete tracking and generally does not include insurance. Tracking may stop updating after the package leaves the United States or enters the destination country.
USPS Priority Mail International and UPS services generally provide more detailed tracking and may offer greater claim or insurance eligibility, but uninterrupted tracking and delivery by a specific date are not guaranteed.
A lack of tracking updates does not necessarily mean that a package is lost. Weatherbeard Supply Co. cannot create additional scans, control customs processing, or provide tracking information beyond what the carrier makes available.
Duties, Taxes, Brokerage Fees, and Other Charges
International shipping charges cover transportation only.
The customer is responsible for any customs duties, VAT, GST, HST, taxes, brokerage fees, customs-clearance fees, carrier fees, handling charges, or other import-related expenses required by the destination country.
Weatherbeard Supply Co. cannot predict or reimburse these charges. Customers should contact their local customs authority or selected carrier before ordering if they have questions about potential fees.
Weatherbeard Supply Co. is required to provide accurate customs information. We will not mark commercial purchases as gifts, lower the declared value, or provide inaccurate product or country-of-origin information.
Customer Responsibilities
Customers are responsible for providing a complete and accurate shipping address, monitoring tracking information, responding to carrier or customs requests, paying required import charges, and accepting or collecting the shipment.
Once an order has shipped, Weatherbeard Supply Co. may be unable to change the address, redirect the package, add missing information, or stop customs processing.
Weatherbeard Supply Co. is not responsible for delays or returns caused by an incorrect address, missed delivery attempt, failure to collect the package, failure to respond to the carrier, missing customs information, or unpaid duties, taxes, or fees.
International Delivery Estimates and Customs Delays
USPS international shipments may typically arrive within approximately 7 to 21 business days after carrier acceptance. UPS estimates vary depending on the service selected and destination.
International delivery estimates are not guaranteed.
International shipments may be delayed by United States export processing, customs inspections, missing documentation, unpaid duties or taxes, brokerage procedures, weather, transportation disruptions, government actions, labor disputes, seasonal volume, remote locations, incorrect addresses, missed delivery attempts, or other circumstances outside our control.
Tracking may not update while a package is being processed by customs.
Weatherbeard Supply Co. cannot control or accelerate customs processing and cannot determine how long customs clearance will take.
A customs delay does not mean that a package is lost.
Orders will not be refunded solely because they arrive later than the estimated delivery timeframe.
Refused, Unclaimed, or Returned Packages
Customers should not refuse delivery as a method of canceling or returning an order.
If a shipment is refused, unclaimed, undeliverable, or returned because required fees were not paid, the original shipping charge will not be refunded, except where required by applicable law.
If the package is returned to Weatherbeard Supply Co., any eligible merchandise refund will be considered after the package has been received and inspected. The refund may be reduced by return shipping, customs charges, duties, taxes, brokerage fees, carrier fees, storage charges, or other costs billed to Weatherbeard Supply Co.
If the carrier abandons, destroys, or does not return the shipment, a refund may not be available unless required by law or approved through an eligible carrier or shipping-protection claim.
Lost or Damaged Packages
A package is not considered lost solely because tracking has stopped updating, the estimated delivery date has passed, or it is awaiting customs clearance.
Carrier inquiries and claims cannot begin until the carrier’s required waiting period has passed. Claim eligibility depends on the selected shipping service, available insurance, tracking information, supporting documentation, and carrier approval.
Customers must promptly report damaged shipments or missing contents and retain the products, packaging, shipping label, packing materials, customs documents, and photographs for the investigation.
Customers who purchased Route Shipping Protection should submit qualifying lost, stolen, or damaged-package claims through Route according to Route’s eligibility rules and filing deadlines.
Nonrefundable Shipping Charges
Domestic and international shipping charges are nonrefundable after an order has been transferred to the carrier, except where otherwise required by applicable law.
This includes customs delays, carrier delays, tracking delays, limited tracking, missed delivery attempts, refused deliveries, unclaimed packages, incorrect addresses, unpaid duties or taxes, return-to-sender shipments, carrier interruptions, and delivery outside an estimated timeframe.
Acceptance of International Shipping Risk
By completing a purchase for international delivery, the customer acknowledges that international shipping involves additional risks, delays, customs requirements, tracking limitations, and expenses that do not apply to domestic United States shipments.
Customers selecting USPS First-Class Package International Service specifically accept the risk of limited tracking, unavailable insurance, and restricted carrier claim options.
Customers seeking more comprehensive tracking and greater carrier claim eligibility should select USPS Priority Mail International or an available UPS service during checkout.
No carrier or shipping protection service can guarantee uninterrupted tracking, a particular customs-clearance timeframe, delivery by a specific date, or protection against every instance of loss, delay, theft, or damage.