20% Off All Beard & Body Care | Free U.S Shipping On Orders $75+

20% Off All Beard & Body Care | Free U.S Shipping On Orders $75+

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Frequently Asked Questions

Frequently Asked Questions

We’ve gathered answers to some of the most frequently asked questions to help you out. If you don’t find what you’re looking for, feel free to get in touch with us - we’re here to help!

We’ve gathered answers to some of the most frequently asked questions to help you out. If you don’t find what you’re looking for, feel free to get in touch with us - we’re here to help!

How To Choose The Right Beard Care Products

Beard Oil is most effective when used daily to maintain a soft, hydrated, and healthy beard. The best time to apply Beard Oil is right after washing your face or showering, while your beard is still slightly damp. This helps the oil to lock in moisture, reducing itchiness and dryness while promoting healthy beard growth. Consistent use not only keeps your beard looking well-groomed but also nourishes the underlying skin, preventing irritation and flakiness. For optimal results, gently massage the oil into your beard, from root to tip ensuring it reaches the skin underneath.

Beard Balm is best used when you want to shape, style, and condition your beard all at once. After applying Beard Oil, which is meant to penetrate the skin beneath your beard and nourish the hair from the roots, apply Beard Balm to the surface of your beard. The balm should be worked through the beard, coating the hair to provide hold and control, while also adding a layer of protection to keep your beard looking neat throughout the day. Beard Balm helps tame unruly hairs, adds a natural shine, and provides deep conditioning, ensuring your beard stays soft, manageable, and well-groomed.

Beard Butter is ideal for deep conditioning and softening your beard, making it a great choice for nighttime use or as part of your daily beard care routine when your facial hair needs extra nourishment. Apply it after washing your beard or before bed to allow the nourishing ingredients to work overnight, leaving your beard feeling soft, nourished, and itch-free by morning. Beard Butter is also perfect for those times when your beard feels particularly dry, coarse, or brittle, as it provides intense hydration, reduces tangles, and promotes easier styling, ensuring your beard stays healthy and well-groomed.

Beard Conditioner is best used in the shower after you've washed your beard with our pH balanced beard wash. Applying it while your beard is still wet allows the conditioner to penetrate deeply, softening and detangling your facial hair right at the source. This highly nourishing formula revitalizes your beard, infusing it with softness and locking in vital nutrients to prevent breakage and split ends, ensuring your beard stays healthy and strong.

For optimal results, consider more frequent use in dry climates or if your job involves heavy sweating. Pair it with our Basecamp Beard Wash to keep your beard consistently clean, conditioned, and ready for styling. This approach helps maintain a smooth, frizz-free, and well-groomed beard.

Use Beard Wash whenever your beard needs a gentle yet effective cleanse. It's perfect for daily use, especially if you’re exposed to dust, sweat, or environmental pollutants. Beard Wash is formulated with a lower pH level, making it gentle on your facial hair and the skin underneath, so you can use it without worrying about dryness or irritation. For best results, work the Beard Wash into a lather, massage it through your beard, and rinse thoroughly. This routine helps keep your beard clean, soft, and free from buildup, promoting healthier facial hair overall.

Beard Wash is specifically formulated for daily use on your beard. It has a lower pH level, making it gentler on both your facial hair and the skin beneath. This means you can use it regularly without worrying about dryness or irritation, keeping your beard clean, soft, and healthy.

Beard & Body Soap, however, is formulated for daily use on your body but should be used on your beard only 1-2 times a week. Its higher pH level provides a more intense clean, removing built-up oils and dirt, but using it too frequently on your beard can strip away essential moisture, leading to a dry, brittle feel. So, while Beard & Body Soap is great for an occasional deep clean, Beard Wash is your go-to for everyday beard care to keep your beard balanced and well-maintained.

Shipping + Policies

FREE SHIPPING IN THE U.S ON ORDERS OVER $75

• All orders placed before 4:00 CST will be shipped out the same day unless otherwise stated.

• Orders ship via USPS and usually arrive within 3-5 business days, however, this is not guaranteed due to possible shipping delays and other factors beyond our control.

• You will receive a tracking code via email once your order has been packaged and scanned at the post office.

• Orders placed after 4:00 CST on weekends will be shipped out the following Monday.​

• Apparel orders ship separately from product orders. You will receive a shipping confirmation via our third - party apparel company once your order ships and these can take up to 1-2 weeks depending on location.

INCORRECT ADDRESSES & UNDELIVERABLE PACKAGES

• If a package is marked as undeliverable due to mistakes in the shipping information you provided, you, the customer, will be responsible for the additional shipping charges associated with re-shipping the package to the correct address once it has been returned to our facility.

• If you accidentally ship the package to an incorrect address, you, the customer, will be responsible for trying to retrieve the package. In this event, we will not send out another package since we have fulfilled our obligation to ship our products to the address you provided. If the package cannot be retrieved, you, the customer, will be responsible for placing another order with the correct address.

INTERNATIONAL SHIPPING (Currently only shipping to Canada & the United Kingdom)

• Import duties, taxes, and charges are NOT included in the item price or shipping cost.

• These charges are the buyer's responsibility.

• Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

• If you refuse delivery, WeatherBeard Supply Co will NOT issue a refund since we have fulfilled our obligation to ship our products to you.

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere.

Add Route+ at checkout and unlock full package protection and seamless 1-click claims filing.

Route+ offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1.5% - 5% for carts greater than $100).

With Route+ you don't have to worry about what to do if your order is lost, stolen, or broken. Simply file a claim, and we will refund or reorder your item(s).

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated.

If for any reason you are unhappy with a product from us then please reach out to us and provide your name, order #, along with details of the issue you are experiencing. Our customer service team will get back to you as soon as possible to offer a resolution, as each issue is handled on a case by case basis.

REQUIREMENTS & RESTRICTIONS

• We do not accept returns or exchanges due to the personal nature of our bath and body care products, regardless of if they are unopened or not, as they cannot be re-sold to other customers

• No original payment refunds if a customer does not like the smell or considers the smell too strong or not strong enough. We do offer a Beard Oil Sample Kit for you to purchase and highly recommend buying it before committing to a full sized product

• We do not accept returns on apparel due to items not fitting correctly. We use a third - party print on demand service and do not handle apparel orders directly

DAMAGED ITEMS / MISSING OR STOLEN PACKAGES

• If your order arrives damaged, please contact us within 7 days of delivery with images of the package and its contents, along with a description of the issue for our evaluation. Images must be sent in order for a claim to be filed. 

• If orders are shipped to the wrong address, you, the customer, will be responsible for the cost of reshipping the items once the package is returned to our facility. 

• We offer a shipping protection service at checkout called "Route" for a very small fee and highly recommend you add it. This protects your packages from any issues while in transit. We are not responsible for missing or stolen items if you did not add this service to your order. You can read their policies here